Customer Service Specialist (Bucharest)

  • June 30, 2021

Gi Group is looking for a talented Customer Service Specialist for our partner, who provides a comprehensive range of automotive financial services.

Requirements:

  • University Degree;
  • Medium level of English;
  • Minimum 3 years of experience in a similar position;
  • Charisma knowledge;
  • Specific knowledge: leasing, juridical, advanced MS Office skills;
  • Customer oriented;
  • Communication skills, team spirit.

 

Responsibilities:

  • Manages the contracts and prepares the addendums for the following situations: restructuring, cessions, total damage, partial payments, foreclosure on a third person;
  • Takes care of introduction of direct debit mandates and monitors the debit process;
  • Responsible for the 3 billing sessions;
  • Responsible for taking the daily calls received from the customers;
  • Answers to customers request received through email and from the front office area;
  • Checks the courier invoice and the centralised data;
  • Responsible for closing and issuing redemption bills for OL and RT contracts;
  • Responsible for retention program;
  • Checks the compliance with the complains procedure;
  • Checks the annual taxes;
  • Verifies, documents and optimizes the CS procedures; correlation of procedures with the informatics system (Charisma);
  • Offers supports for special projects if the direct manager requires it.

If you are interested please apply directly or send your resume to simona.milea@gigroup.com

Detalii job

Locație: Bucuresti

Denumire poziție: Customer Service Specialist

Email: simona.milea@gigroup.com

Telefon: 0730 019 018

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